{"id":24521,"date":"2020-06-18T05:22:12","date_gmt":"2020-06-18T05:22:12","guid":{"rendered":"https:\/\/cloudroi.com\/v3\/?p=24521"},"modified":"2023-04-18T11:47:14","modified_gmt":"2023-04-18T11:47:14","slug":"apartment-listings-management-with-salesforce-service-cloud-2","status":"publish","type":"post","link":"https:\/\/cloudroi.com\/v3\/apartment-listings-management-with-salesforce-service-cloud-2\/","title":{"rendered":"Apartment Listings Management with Salesforce Service Cloud"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24521\" class=\"elementor elementor-24521\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-778c872 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"778c872\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30f5832\" data-id=\"30f5832\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6a453d elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"b6a453d\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"617\" height=\"366\" src=\"https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png\" class=\"attachment-large size-large wp-image-24539\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793fbfc elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"793fbfc\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Apartment Listings Management with Salesforce Service Cloud<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a24f08 elementor-widget elementor-widget-text-editor\" data-id=\"4a24f08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p>The implementation of Salesforce Service Cloud enabled the client to streamline their customer service process and improve their customer experience.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Client Overview:<\/strong>\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Our client is an apartment listing technology company that helps property managers and owners to list and manage their apartment listings online. They have a wide range of customers across different regions who use their platform to find, view and book apartments online.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Challenge:\u00a0\u00a0<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"id\":15445} -->\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-15445\" src=\"https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2023\/03\/pexels-adrian-frentescu-12933051-scaled.jpg\" alt=\"\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>The client was facing challenges in managing their customer service requests, which were coming from multiple channels like email, phone, and social media. They were using a manual process to handle customer service, which was time-consuming, and led to delayed response times. The client wanted a solution to streamline their customer service process and improve their customer experience.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Solution:\u00a0<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"id\":15445} -->\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-15445\" src=\"https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2023\/03\/salesforce-service-cloud-logo.png\" alt=\"\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:list  -->\n<ol ><!-- wp:list-item -->\n<li>CloudROI proposed implementing Salesforce Service Cloud, which is a customer service platform that helps companies to manage customer inquiries, complaints, and feedback from a single platform. The solution provided the following benefits:\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":1} -->\n<ol start=\"1\"><!-- wp:list-item -->\n<li><strong>Omnichannel Support:<\/strong> Salesforce Service Cloud provided the client with the ability to manage customer service requests from multiple channels like email, phone, social media, and web chat. This enabled the client to respond to customers on their preferred channels, which improved customer satisfaction.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":2} -->\n<ol start=\"2\"><!-- wp:list-item -->\n<li><strong>Case Management:<\/strong> Salesforce Service Cloud provided the client with a case management system, which enabled them to track and manage customer inquiries, complaints, and feedback from a single platform. This allowed the client to streamline their customer service process and improve their response times.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":3} -->\n<ol start=\"3\"><!-- wp:list-item -->\n<li><strong>Knowledge Base:<\/strong> Salesforce Service Cloud provided the client with a knowledge base, which enabled them to provide customers with self-service support. This reduced the number of customer inquiries and improved customer satisfaction.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":4} -->\n<ol start=\"4\"><!-- wp:list-item -->\n<li><strong>Reporting and Analytics:<\/strong> Salesforce Service Cloud provided the client with reporting and analytics tools, which enabled them to track and analyze their customer service performance. This allowed the client to identify areas for improvement and make data-driven decisions to improve their customer service process.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Results:\u00a0<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":15445,\"width\":563,\"height\":844} -->\n<figure class=\"wp-block-image aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15445\" src=\"https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2023\/03\/pexels-mart-production-7709085-scaled.jpg\" alt=\"\" width=\"563\" height=\"844\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>After implementing Salesforce Service Cloud, the client was able to streamline their customer service process and improve their customer experience. The following results were achieved:\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true,\"start\":1} -->\n<ol start=\"1\"><!-- wp:list-item -->\n<li><strong>Improved Response Times:<\/strong> The client was able to respond to customer inquiries more quickly, which improved their response times and customer satisfaction.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":2} -->\n<ol start=\"2\"><!-- wp:list-item -->\n<li><strong>Increased Efficiency:<\/strong> Salesforce Service Cloud enabled the client to automate their customer service process, which reduced manual work and improved efficiency.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":3} -->\n<ol start=\"3\"><!-- wp:list-item -->\n<li><strong>Reduced Customer Inquiries:<\/strong> The knowledge base provided by Salesforce Service Cloud enabled the client to provide self-service support to customers, which reduced the number of customer inquiries.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:list {\"ordered\":true,\"start\":4} -->\n<ol start=\"4\"><!-- wp:list-item -->\n<li><strong>Data-Driven Decisions:<\/strong> The reporting and analytics tools provided by Salesforce Service Cloud enabled the client to make data-driven decisions to improve their customer service process.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Conclusion:\u00a0<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"id\":15445} -->\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-15445\" src=\"https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2023\/03\/pexels-yan-krukau-8867482-scaled.jpg\" alt=\"\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>CloudROI&#8217;s implementation of Salesforce Service Cloud enabled the client to streamline their customer service process and improve their customer experience. The solution provided the client with omnichannel support, case management, knowledge base, and reporting and analytics tools, which improved their response times, efficiency, and customer satisfaction.\u00a0<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c1cc253\" data-id=\"c1cc253\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-885ed0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"885ed0c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-25db48d\" data-id=\"25db48d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b93dc62 elementor-widget elementor-widget-rs-heading\" data-id=\"b93dc62\" data-element_type=\"widget\" data-widget_type=\"rs-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"rs-heading default left \">\r\n        \t<div class=\"title-inner\">        \t\t      \t\t\r\n\t            <h3 class=\"title\"><span class=\"watermark\"><\/span>Project Info<\/h3>\t\t\t\t\t        <\/div>\r\n\t                <\/div>\r\n\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeaac26 elementor-widget elementor-widget-rs-heading\" data-id=\"aeaac26\" data-element_type=\"widget\" data-widget_type=\"rs-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"rs-heading default  \">\r\n        \t<div class=\"title-inner\">        \t\t      \t\t\r\n\t            \t\t\t\t\t        <\/div>\r\n\t                    \t<div class=\"description\">\r\n            \t\t<ul class=\"rs-project-info\">\n<li><span class=\"semi-bold\">Industry:<\/span>High Tech<\/li>\n<li><span class=\"semi-bold\">Services:<\/span>Implementation, Support, Strategy<\/li>\n<li><span class=\"semi-bold\">Key Feature 1:<\/span>Case Management<\/li>\n<li><span class=\"semi-bold\">Key Feature 2:<\/span>Omnichannel Support<\/li>\n<li><span class=\"semi-bold\">Completed Date:<\/span>06\/18\/2020<\/li>\n<\/ul>            \t\t\r\n            \t<\/div>\r\n        \t        <\/div>\r\n\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-44b8f6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44b8f6a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d5d0927\" data-id=\"d5d0927\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3985515 elementor-widget elementor-widget-text-editor\" data-id=\"3985515\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"information-sidebar\">\n<div class=\"rs-contact-box\">\n<div class=\"address-item vertical boxstyle1\">\n<div class=\"address-icon\"><i class=\"fa fa-phone\"><\/i><\/div>\n<h3 class=\"sidebar_question\">Have a project? Call us today!\u200b<\/h3>\n<h3 class=\"sidebar_number\"><a href=\"tel:+18134515191\">(813) 451-5191<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The implementation of Salesforce Service Cloud enabled the client to streamline their customer service process and improve their customer experience. Client Overview:\u00a0 Our client is an apartment listing technology company that helps property managers and owners to list and manage their apartment listings online. They have a wide range of customers across different regions who&#8230;<\/p>\n","protected":false},"author":9,"featured_media":24539,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[55,50,73],"tags":[],"class_list":["post-24521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-high-tech","category-implementation","category-salesforce-service-cloud"],"rttpg_featured_image_url":{"full":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"landscape":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"portraits":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"thumbnail":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-150x150.png",150,150,true],"medium":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-300x178.png",300,178,true],"large":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"rsaddon-team-round-style":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-500x366.png",500,366,true],"1536x1536":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"2048x2048":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"braintech_portfolio-slider":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-520x366.png",520,366,true],"braintech_portfolio-full-slider":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"braintech_portfolios-slider":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"braintech_blog-slider":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-365x243.png",365,243,true],"braintech_blog_long_height":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-365x366.png",365,366,true],"braintech_latest_blog_small":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-255x157.png",255,157,true],"braintech_latest_blog_medium":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-340x270.png",340,270,true],"braintech_image_slider_big":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12.png",617,366,false],"braintech_blog-footer":["https:\/\/cloudroi.com\/v3\/wp-content\/uploads\/2020\/06\/New-Project-12-80x68.png",80,68,true]},"rttpg_author":{"display_name":"High Tech","author_link":"https:\/\/cloudroi.com\/v3\/author\/high-tech\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/cloudroi.com\/v3\/category\/high-tech\/\" rel=\"category tag\">High Tech<\/a> <a href=\"https:\/\/cloudroi.com\/v3\/category\/implementation\/\" rel=\"category tag\">Implementation<\/a> <a href=\"https:\/\/cloudroi.com\/v3\/category\/salesforce-service-cloud\/\" rel=\"category tag\">Salesforce Service Cloud<\/a>","rttpg_excerpt":"The implementation of Salesforce Service Cloud enabled the client to streamline their customer service process and improve their customer experience. Client Overview:\u00a0 Our client is an apartment listing technology company that helps property managers and owners to list and manage their apartment listings online. They have a wide range of customers across different regions who...","_links":{"self":[{"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/posts\/24521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/comments?post=24521"}],"version-history":[{"count":1,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/posts\/24521\/revisions"}],"predecessor-version":[{"id":30350,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/posts\/24521\/revisions\/30350"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/media\/24539"}],"wp:attachment":[{"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/media?parent=24521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/categories?post=24521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudroi.com\/v3\/wp-json\/wp\/v2\/tags?post=24521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}