Features that CloudROI can configure to drive value from Salesforce
The Salesforce Service Cloud solution offers robust case management capabilities that allow businesses to efficiently track and resolve customer inquiries, requests, and complaints.
With the Salesforce Service Cloud solution, businesses can create and maintain a centralized knowledge base that can be accessed by agents and customers to resolve issues quickly and efficiently.
The Salesforce Service Cloud solution offers omnichannel support capabilities that allow businesses to communicate with customers across multiple channels, including phone, email, chat, social media, and more.
Service Level Agreements (SLAs)
Businesses can set up SLAs to ensure that customer issues are resolved within a specific timeframe.
Field Service Management
The Salesforce Service Cloud solution provides field service management capabilities that allow businesses to dispatch technicians, manage work orders, and track inventory and assets in real-time.
The Salesforce Service Cloud solution offers self-service portals that enable customers to access their account information, submit service requests, and search the knowledge base without having to contact an agent.
How we can implement and optimize Salesforce Service Cloud solutions
At CloudROI, we start with the discovery process which involves identifying and analyzing the sales workflow and sales-related data to determine areas where automation can improve efficiency and effectiveness.
In the planning phase, CloudROI’s consultants and solution architects select appropriate sales automation tools and set implementation timelines and objectives.
In this phase, CloudROI deploys software and processes to streamline and optimize service activities, including case management, knowledge management, and service level agreements.
The final delivery process involves ensuring timely and accurate delivery of services to the end user, while also tracking and updating relevant information in the system.
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