Core Features
Features that CloudROI can configure to drive value from Salesforce
Self-service
Customers can access self-service portals to get answers to frequently asked questions, request support, or make purchases.
Community Building
The Experience Cloud solution helps in building communities where customers can interact with each other and share information.
Content Management
The Experience Cloud solution offers content management capabilities, allowing users to create, publish, and manage content in a centralized location.
Partner Management
The Experience Cloud solution also provides partner management capabilities, allowing companies to collaborate with their partners and customers.
Personalization
The Experience Cloud solution offers personalized experiences based on customer preferences, browsing history, and other user data.
Mobile-friendly
The Experience Cloud solution is mobile-friendly and offers responsive design to ensure that customers can access information from any device.
White Papers
10 Key Benefits of Implementing a CRM
In this article, we will explore the top 10 benefits of implementing a CRM system
Top CRMs Compared and Scored
In this article, we will explore the top 4 CRM systems, Salesforce, HubSpot, Pipedrive and Zoho, and score them based on the key benefits they deliver
Worksheet: Building a Business Case for CRM
This worksheet is a guide designed to help leaders evaluate the current state of their business and make a strong case for investing in a CRM system
How we can implement and optimize Salesforce Experience Cloud solutions
1. Discover
At CloudROI, we start with the discovery process, which involves identifying and analyzing the customer engagement/branding workflow and related data to determine areas where automation can improve efficiency and effectiveness.
2. Plan
In the planning phase, CloudROI’s consultants and solution architects select appropriate engagement / branding automation tools and set implementation timelines and objectives.
3. Execute
In this phase, CloudROI deploys software and processes to streamline and optimize engagement/branding activities, including self-service, community building, and partner management.
4. Deliver
The final delivery process involves ensuring timely and accurate delivery of services to the end user, while also tracking and updating relevant information in the system.
Case Studies
Travel Booking Site with Experience Cloud
The platform provided a range of benefits that helped RARO...
Legal Partner Management with Experience Cloud
The implementation of the Salesforce Experience Cloud solution by CloudROI...
Solar Panel Self-Service with Experience Cloud
The implementation of Salesforce Experience Cloud by CloudROI enabled the...